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Tenants

From the 1st June 2019 it is illegal to charge tenants fees to rent a property . We pride ourselves in explaining to you all costs before you pay it. At Synergy Property Associates we want you to enjoy your new home and not feel you have not been taken advantage of. It's not fair to suddenly find you have hidden costs to pay even after you have moved out.

It is true to say that some agents have their costs carefully hidden in small print. We at Synergy Property Associates feel it is essential that you know what you have to pay up front, and what you may have to pay during after your tenancy has ended. Please see below our charges as outlined within our tenancy agreements.

Synergy Property Associates Charges

If you have any questions about our charges, as outlined below, please feel free to ask and we will fully explain them to you.

Charges within your tenancy

The following charges may apply to you but only if you get into rent arrears, miss pre-arranged contractor visits, lose your keys, need to make an amendment or want to terminate your tenancy early.

Missing a pre-arranged appointment

If you miss a appointment that has been arranged with a contractor and you have not given at least 24 hours cancellation by email, by post, or made contact by telephone, then they will charge a call out fee. This will be £45.00 including VAT and will be payable by you.

Calling a contractor out for an item that is your responsibility as a tenant

When you report a fault via our maintenance link on our website or over the telephone we will advise if the repair, is, in our opinion, your responsibility as the tenant or it is the responsibility of the landlord. Examples of things that are tenants responsibilities are, condensation, changing a light bulb or something which could be caused by one of your appliances if not supplied by the landlord, such as power failure. Please note and understand if this is found to be the case you will be charged a £45 including VAT call out charge as well as the cost for any works needing to be completed by the contractor. Please consider this and ask first to avoid a charge. This charge could also be charged if you use or abuse the emergency call out facility in this way. Please think before making contact with us as we don’t want you to be charged.

Loss of keys

You will be liable for the actual cost of replacing any lost keys or other security device. If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys you, the landlord or any other persons requiring keys will be charged to you the tenant, if extra costs are incurred there will be a charge of £15 per hour including VAT, for the time taken replacing lost keys or other security devices.

Amendment to tenancy agreement

Should require an amendment to the tenancy agreement after you have agreed terms. There will be a charge of £50 including VAT for every agreed variation to cover the costs associated. With taking landlords instructions as well as the preparation and execution of new legal documents. There will also be of £50 including VAT to replace a tenant, to cover the costs associated with taking landlords instructions, new reference and right to rent checks, deposit registration as well as the preparation and execution of new legal documents.

Terminating the tenancy early

We understand that people’s circumstances change and should you wish to leave your tenancy agreement early. You will be liable for the landlords costs in re-letting the property as well as all rent due under the tenancy agreement, until the start date of the replacement tenancy.

Arrears of rent

If you feel you are getting into rent arrears or cannot pay your full rent please do let us know and we will try and help you. If the rent is over 14 days late from the rent due date you will incur a late payment fee of 3% above the Bank Of England's base rate on the total amount due.



Please call 0333 344 9222 for further information about Selling or Renting your home, or to find out how much your property is worth?